Shipping, Returns & Refunds

Last updated: 10 October 2026

We want every Wiplo order to arrive safely and match what you purchased. Because wipes and personal-hygiene goods are sensitive consumable products, additional health and safety restrictions apply to returns.

Order changes and cancellation

Contact us as soon as possible if an address or order detail is incorrect. We can attempt changes or cancellation only before packing or dispatch. Once dispatched, an order generally cannot be modified or cancelled.

Shipping and delivery

Orders are delivered to serviceable addresses in India using available logistics partners. Delivery estimates shown during checkout are estimates, not guarantees. Delays may occur because of location, weather, public holidays, carrier disruption, address problems or events outside our reasonable control.

Return eligibility

An unopened, unused and resaleable product may be requested for return within 7 days after delivery. The original seal, packaging, labels, batch information and supplied items must remain intact. Prior approval from Wiplo support is required before sending anything back.

Non-returnable hygiene products

For health and hygiene reasons, opened packs, broken seals, used products, partially consumed packs, and items damaged after delivery are not returnable unless the product was delivered defective, damaged, contaminated or incorrect.

Damaged, defective or incorrect orders

Inspect the parcel promptly. Report a damaged, leaking, defective, expired or incorrect item within 48 hours of delivery at support@wiplo.in. Include the order number, photographs of the shipping label, outer packaging and product, and an unboxing video where reasonably available.

Return review and shipping

Do not return products without written instructions. After review, we will provide the applicable return or replacement process. If Wiplo confirms an incorrect, defective or transit-damaged delivery, reasonable return shipping will be arranged or reimbursed as communicated.

Refunds

Approved refunds are issued to the original payment method. Wiplo normally initiates the refund within 5–7 business days after approval or inspection. Banks and payment providers may require additional processing time. Original shipping charges and return costs may be non-refundable where the return is not caused by our error.

Contact

For cancellations, returns or delivery concerns, use the Contact page or email support@wiplo.in with your order number.